Red Super Softscale Female

Crested Gecko 

14 Day Health Guarantee 

Your new reptile is guaranteed to be in 100% perfect health for 14 days. 

Health Guarantee Terms - PLEASE READ CAREFULLY

1. Do not delay in asking for assistance!!
In the event that an animal begins to exhibit signs of a health issue, please contact me within 24 hours so that I can try to help you remedy the problem before it's too late. This is very important, and failure to do so WILL void your guarantee.

2. Deceased Animals
In the event that an animal needs to be replaced, a photograph of the deceased animal will be required. Do not take it personal when you are asked for photographic proof. This is something we ask of all customers in order to be fair with everyone, and also so that we can get somewhat of an idea of what caused the death.

3. Returns & Replacements
Any live animal being replaced must be returned at your expense, unless otherwise agreed upon, before a replacement is sent out. Once it has been determined that your claim is valid, we will ship out your replacements at our expense.

Health claims must be submitted to us via email within 14 days of the original ship date. Claims made after 14 days are null and void, no exceptions.

Customer must request and accept shipment of the replacement animal(s) within 30 days of the original ship date. Health claims over 30 days old will be considered null and void, no exceptions.
 

4. Gecko Feeding Issues Excluded
Crested and gargoyle geckos must be provided with a proper diet. We offer our geckos Pangea PFM diet, so I cannot guarantee our geckos will eat other products when they first arrive. We also offer live insects dusted with calcium/D3.

5. Shipping Policies and Guidelines MUST be adhered to.
The temperatures and everything we've laid out in our Shipping Policies & Guidelines must be adhered to for a health claim to be valid. 

6. Overheating Kills More Crested Geckos than ANYTHING ELSE!

DO NOT EXPOSE CRESTED GECKOS TO TEMPERATURES ABOVE ROOM TEMPERATURE (75F), EVEN IF THEY ARRIVE COLD. PLEASE DON'T TRY TO HELP WARM THEM UP WHEN YOU GET THEM - THIS CAN BE FATAL.

THEY ARE COLD BLOODED ANIMALS AND ARE SUPPOSED TO MOVE SLOWER THAN NORMAL WHEN COLD. THIS DOES NOT MEAN THEY ARE DYING! 

HEALTH ISSUES OR DEATHS RELATED TO OVERHEATING WILL VOID ALL GUARANTEES.

Shipping Address Must Be Correct in Your Order

Orders will be shipped to the address listed as the shipping address in your order. Please be sure the information you enter as the shipping address is entered correctly, and please be sure that is the address your order is supposed to ship to. We cannot be held responsible for deliveries made to the address you provided. Please take the time to double check what you enter is correct - lives very well may depend on it!

Once a purchase is made, contact will be made within 24 hours to arrange a shipping date. Weather often will play a role in this decision. We will ship only when the temperatures stay above 40 degrees Farenheit and dop not rise above 85. No exceptions. 

Shipping to a FedEx Hub
If you require shipment to a FedEx hub, or it is a safer option, you must provide the address of the hub as your shipping address. We cannot ship to a FedEx hub without the address.

Gecko Tails

Geckos drop their tails from time to time, often times for no apparent reason. This is a natural occurrence and most hobbyists do not consider it a defect. As such, I cannot be held responsible if tails are dropped during shipping.